Refund & Cancellation Policy

At Graphza Studio, we want every client to feel confident when placing an order. We provide a transparent cancellation and refund process through the Order dashboard.

1. 100% Refund Guarantee

Graphza Studio provides a 100% refund for an order that is successfully cancelled through our official cancellation process.

The refund covers the amount actually paid for the cancelled order. No cancellation fee will be deducted by Graphza Studio.

2. How to Request a Cancellation

After placing an order, the client may request cancellation directly from the Order Dashboard.

To request a cancellation:

• Log in to your Graphza Studio account.
• Open the relevant order from your dashboard.
• Select Request Cancellation.
• Provide the reason for cancellation.
• Submit the cancellation request.

The cancellation request will then be reviewed by Graphza Studio.

3. Cancellation Review

Every cancellation request is reviewed by our team to verify the order details and cancellation status.

Graphza Studio may accept or reject a cancellation request based on the circumstances and status of the order.

However, where Graphza Studio confirms that the order is eligible for cancellation, the client will receive a 100% refund of the amount paid for that order.

The review process is intended to verify and process the cancellation request and does not create a cancellation fee.

4. Refund Processing

Once a cancellation has been approved and the refund has been initiated, Graphza Studio will process the refund using the applicable payment method or refund mechanism available for the original transaction.

The time required for the funds to appear in the client's account may depend on the payment provider, bank, card issuer, or other financial institution.

Graphza Studio does not control processing times imposed by third-party payment providers.

5. Refund Status

Clients can view the status of their cancellation and refund request through their Graphza Studio account dashboard where such functionality is available.

If a client does not see the expected refund status or has questions about a refund, they may contact Graphza Studio Support.

6. Duplicate or Incorrect Payments

If a client accidentally makes a duplicate payment for the same order, the client should contact Graphza Studio Support as soon as possible.

After verification, any confirmed duplicate payment may be refunded to the applicable original payment method.

7. Chargebacks

Before initiating a payment dispute or chargeback with a bank or payment provider, clients are encouraged to contact Graphza Studio Support so that the matter can be reviewed and resolved.

If a chargeback is initiated after a refund has already been processed, Graphza Studio reserves the right to provide the relevant transaction and refund records to the applicable payment provider.

8. Changes to an Order

A request to change the requirements of an existing order is different from a cancellation request.

Clients should use the order dashboard or contact support if they wish to modify their requirements instead of cancelling the order.

9. Policy Updates

Graphza Studio may update this Refund & Cancellation Policy from time to time. The latest version will be published on this website and will apply to future orders from the effective date stated above.

By placing an order with Graphza Studio, you acknowledge that you have read and understood this Refund & Cancellation Policy.